Own daily payment operations across Asia, including payment projects, PSP integrations, incidents, and operational activities.
Proactively monitor payment flows, provider performance, transaction health, and operational KPIs.
Track deposit and withdrawal success rates, processing times, pending queues, callback issues, and transaction anomalies.
Identify, investigate, and address payment incidents and operational issues in real time.
Prepare recurring operational and performance reports for management and stakeholders.
Identify opportunities for payment cost reduction and operational efficiency improvements.
Contribute to SOP creation, process documentation, operational playbooks, and escalation procedures.

1–3 years experience in operations, fintech, or payments (preferred)
Strong analytical and problem-solving skills with attention to detail
Ability to work effectively in a fast-paced operational environment.
Strong communication, coordination, and stakeholder management skills.
Proactive mindset with strong ownership and accountability mentality.
Ability to handle multiple tasks in a fast-paced and hands-on environment
Willingness and ability to travel within Asia (3–4 months per year)
Experience in payments, fintech, banking operations, PSPs, or transaction monitoring is considered a strong advantage.

Payment Operations Specialist

Key skills