Senior Order Management Analyst

Role Overview

• Build operational framework for new reseller partner program, including the Salesforce requirements, order form support, and partner payment processing
• Drive processing of partner finance related monthly activities, such as; virtual card expense reconciliations, Coupa advantage supplier invoice management, and other expense / invoice related reporting requirements
• Develop business partnerships with key stakeholders in supported organizations such as, FP&A, Accounting, Revenue, and Partner Alliances
• Ensure the transition of all partner related finance, reporting, and tracking requirements from the current alliance and commercial finance team owners
• Review of all open PO’s ensuring adequate funding, review as they approach expiration, ensuring alignment with the owner on the need for additional funds.
• Support partner management manager with the review of net new partner agreements, driving inclusion into standardized process and pipeline activity for any reporting script changes / impacts
• Review all current partner billing and rebate agreements ensuring an aligned and documented process for reporting and payments
• Order from support for supply chain and app marketplace partners
• Curate process documentation for all expense / income related partner programs, ensuring business continuity and up to date work instructions
• Support all other internal organizations currently managing partner processes including but not limited to; Travel, Treasury Management, Coupa Pay, Coupa Link, Coupa Advantage and Revenue
• “ad-hoc” operations related projects as deemed necessary by supporting partner finance manager

Requirements

• 4+ years experience in business operations or financial analysis
• Ability to think outside the box, with a keen focus on operational efficiency.
• Experience with standard software tools (Office, Google Suite, Salesforce, etc).
• Super user on Microsoft Excel and the ability to work with complex volume data.
• Highly productive and proactive with minimal oversight.
• Exceptional analytical and quantitative skills.
• Ability to communicate effectively between all levels within the organization.
• Hands-on: willingness to roll up your sleeves on all projects regardless of scope.
• Strong communication skills and ability to work effectively with US-based employees.
• Proficiency in Salesforce would be advantageous.
• Methodical and analytical approach to work.
• Ability to manage multiple projects and tasks simultaneously.
• Detail-oriented mindset for finance projects.
• Familiarity with process mapping and documentation creation.