Manager, IT Change Management

Role Overview

• Seeking an experienced and forward-thinking Manager, IT Change Management to embed disciplined, scalable change management practices across our IT organization.
• This role is critical in ensuring that every technology project we deliver — whether a modification to existing software or the full implementation of a new platform — lands successfully with the people who use it.
• Hands-on and coaching role; will directly own and execute all change management activities end-to-end for some initiatives.
• Serve as a strategic coach and advisor to project teams, guiding them to execute CM activities independently for others.
• Be the organization's change management standard-bearer, building and maintaining a reusable, shareable CM framework that scales based on project type and complexity.
• Leverage AI at every stage of the change lifecycle to deliver faster, smarter, and more impactful outcomes.

Requirements

• 5–7+ years of dedicated change management experience, with a strong focus on IT and technology transformation projects.
• Proven experience applying industry-standard CM frameworks across projects of varying size and complexity.
• Demonstrated ability to operate in both a hands-on practitioner mode and a coaching/advisory capacity, with clear judgment about when each is appropriate.
• Exceptional written and verbal communication skills; proven ability to translate complex technical changes into clear, compelling, human-centered content.
• Expert-level presentation skills, with the ability to confidently engage audiences from frontline employees to C-suite executives.
• Experience building and managing change champion networks.
• Familiarity with project management methodologies and tools (e.g., Agile, Waterfall, Jira, Smartsheet).
• Hands-on experience using AI tools (e.g., Claude, ChatGPT, Microsoft Copilot, Gemini) for professional tasks such as drafting communications, summarizing documents, generating content, or analyzing feedback.
• Ability to write effective AI prompts (prompt engineering) to produce high-quality, context-appropriate outputs for change management deliverables.
• Experience using AI to accelerate content creation — including stakeholder-segmented communications, training materials, FAQs, and presentations — while maintaining quality and human review standards.
• Familiarity with AI-powered analytics or survey tools to analyze qualitative feedback, identify sentiment trends, and surface patterns in large data sets.

Benefits

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.