Deliver cutting-edge AI solutions to enterprise contact centers
Collaborate closely with Solution Architects for seamless integrations with customer systems
Remove technical barriers and drive value for customers through real-time coaching and agent efficiency tools
Contribute to shaping land-and-expand sales strategy as Cresta continues to grow rapidly.
Execute on integration design and project plans created by IMs, SAs, and other stakeholders
Design, build, and deploy applications using Cresta SDKs, libraries, and APIs
Participate in testing, troubleshooting, and maintenance of Cresta products
Partner with Customer Success Manager to triage and resolve technical issues.

Strong software engineering skills
Domain expertise in CX, call center infrastructure, chat platforms, AWS, and automation
Ability to manage multiple projects simultaneously
Experience in Contact Center and Customer Experience technologies such as AWS Connect, Genesys, Five9, etc.
Ability to use APIs and SDKs to build value added solutions
Experience with AWS and Git
Able to forge strong external relationships with technical stakeholders
Operates with the enthusiasm of a salesperson, the confidence of a samurai wrestler and the precise delivery of a surgeon.
Think big, deliver simple.

Compensation for this position includes a base salary, equity, and a variety of benefits.
Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.

Customer Engineer

Key skills