Key skills
ServiceNowAgile
About this role
Role Overview
- Support day-to-day ServiceNow CMDB operations, including configuration item (CI) updates, data validation, and relationship maintenance
- Assist with Service Mapping activities, including validating service relationships and supporting mapping accuracy
- Perform data quality checks and cleanup activities to improve CMDB accuracy, completeness, and consistency
- Help maintain and improve CI relationships and service dependencies to support incident and change impact analysis
- Support Discovery data validation and ensure accurate CI classification and population
- Partner with engineering, infrastructure, and application teams to help validate CMDB data and resolve discrepancies
- Assist with CMDB governance processes, including following data standards and supporting audit readiness
- Contribute to basic reporting and dashboards to track CMDB health and data quality metrics
- Participate in Agile team workflows (standups, backlog refinement, etc.)
- Support documentation, testing, and UAT activities related to CMDB enhancements and updates
- Continuously learn and build expertise in ServiceNow, CMDB, and CSDM concepts
Requirements
- 2+ years of experience working with the ServiceNow platform
- 2+ years of exposure to CMDB or configuration management concepts
- Basic understanding of CSDM (Common Service Data Model)
- Exposure to Service Mapping or dependency mapping concepts
- Experience supporting data quality, data cleanup, or operational support work
- Ability to understand enterprise IT environments (applications, infrastructure, services)
- Strong problem-solving skills and attention to detail
Tech Stack
- ServiceNow
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law