Act as the primary, proactive point of contact for all clients via WhatsApp, Slack, and email, ensuring no query goes unanswered.
Own the end-to-end client onboarding process, setting clear expectations and establishing trust from day one.
Manage high-volume content delivery schedules, coordinating between internal virtual assistants, editors, and copywriters to meet deadlines.
Perform rigorous quality control on all AI-generated video outputs to ensure brand consistency and technical excellence before delivery.
Oversee social media scheduling across platforms including Instagram, Facebook, and YouTube Shorts.
Identify operational bottlenecks and create SOPs to move the business toward a more mature, scalable infrastructure.
Proactively monitor account health, identifying and resolving potential retention risks before they escalate.

Proven experience as a Client Success Manager, Account Manager, or Delivery Manager, specifically within a marketing or creative agency.
Exceptional professional English (written and spoken) with the ability to manage client expectations with authority and empathy.
High-level organizational skills with the ability to track multiple deliverables across 20+ active accounts simultaneously.
Demonstrated reliability and a commitment to a full-time, dedicated role; we are looking for a long-term partner, not a freelancer with multiple projects.
Technical comfort and curiosity; you must be willing to dive into AI tools like HeyGen and ChatGPT as part of your daily workflow.
A "builder" mindset—the ability to take ownership of an operationally immature business and implement structure without constant direction.
Ability to handle difficult conversations professionally and de-escalate client concerns independently.
Direct experience with AI video generation tools or short-form video content agencies.
Proficiency in Notion for project tracking and documentation.
Experience working directly with founders in early-stage, fast-moving companies.
Background in personal branding or social media strategy for professional sectors (e.g., Real Estate, Medical, Finance).

💻 Fully Remote: Work from anywhere with international teams

🚀 Opportunity to lead in the cutting-edge AI content space

🤝 Peer Community: Connect with high-performing sales professionals in our network

🧭 Ongoing Support: Receive guidance from Huzzle before and after placement

💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals

Customer Success Manager – AI & Digital Content

Key skills