Key skills
CommunicationTime Management
About this role
Role Overview
- Daily reporting of all technician jobs completed in Simpro
- Daily invoicing of completed technician jobs through Simpro
- Monitor and manage the general enquiries inbox, responding or triaging as required
- Provide general administrative support across the business
- Assist with booking and scheduling jobs into technician calendars when required
- Communicate with customers and technicians via phone and email regarding bookings and updates
- Initiate troubleshooting procedures for equipment breakdowns and gather all required information before escalation
- Ensure urgent breakdown enquiries receive prompt responses and appropriate documentation
- Mark off paid invoices in Simpro daily
- Follow up outstanding invoices via phone and email
- Assist with accounts administration and maintaining accurate records
Requirements
- Previous experience in a Virtual Assistant, Admin, Operations, or Accounts Support role
- Strong written and verbal English communication skills
- Excellent organisational and time management skills
- High attention to detail and ability to multitask
- Confident handling phone and email communication
- Ability to work independently and take initiative
- Experience with Simpro preferred
- Experience with Xero is highly desirable
- Comfortable working in a fast-paced service environment