Team Lead, Solutions Engineering

Role Overview

• Leading technical discovery, solution design, and demo presentations for high-value prospects and existing customers
• Providing hands-on support across integrations including Google Analytics, Zapier, QuickBooks, public APIs, webhooks, and complex inventory setups
• Acting as the escalation point for senior technical issues, and maintaining a clear prioritisation framework for the team’s work
• Managing, coaching, and growing a small team of Sales Engineers and Technical Account Managers through regular 1:1s, performance conversations, and career development planning
• Building team processes, playbooks, and onboarding resources that scale as the function grows
• Taking part in hiring and training as the team expands
• Partnering with Sales, Onboarding, Account Management, and Product to keep customer needs visible and well-represented
• Surfacing customer feedback to Product and Engineering, and helping prioritise with clarity
• Contributing to the definition of WeTravel’s Professional Services model as the team evolves
• Defining and documenting the technical sales and implementation process for the team
• Building a library of reusable technical assets: demo environments, integration guides, and solution templates
• Tracking and reporting on key metrics: deal support coverage, implementation timelines, and technical CSAT

Requirements

• Have 3+ years of experience in solutions engineering, technical account management, implementation, or a related customer-facing technical role
• Are comfortable reading API documentation, troubleshooting integrations, and designing data flows between systems
• Have at least 1 year of experience managing, mentoring, or leading a technical or customer-facing team
• Enjoy leading technical discussions with both technical and non-technical stakeholders across pre
• and post-sale contexts
• Are deeply familiar with integration tools like Zapier, and can design, troubleshoot, and optimise automated workflows
• Have strong project and programme management skills — you can scope, plan, and drive complex cross-functional initiatives
• Thrive in evolving environments and enjoy building structure where little exists

Benefits

• Equal Opportunities
• WeTravel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds, experiences, and perspectives.