Manage and nurture customer relationships to ensure they successfully implement and adopt RevenueCat
Provide customers with a flow of insights and tactics that have the potential to help them grow their business
Analyze the customer’s data and provide perspective
Propose actionable tactics to customers and develop educational collateral such as live workshops and written guides
Conduct initial meetings with customers to introduce yourself and discuss their needs and goals
Begin managing your own portfolio of customer relationships with support from the existing CSMs, including a few ‘net new launches’
Track and report on key success metrics to measure progress and impact
Work directly with the Product team to build and maintain awareness of customer needs in product development and direction

Experience with mobile app businesses or an extreme interest in becoming an expert in this domain
4+ years of experience in one of these roles or similar: customer success, marketing, growth, support, sales, engineering, account management, consulting
Ability to manage and nurture customer relationships
Experience in analyzing customer data to provide insights and measure success
Strong communication skills, capable of liaising effectively with internal teams, as well as different stakeholders within customer organizations, ranging from very technical, to not technical at all
Ability to manage multiple accounts and initiatives simultaneously, while coordinating with team members and customers across different time zones
Deep desire to understand customer needs and an ability to turn those needs into action
Ability to bring creative solutions to life, ensuring your customer interactions are both impactful and memorable
Experience working in early stage startups and / or environments without a lot of ‘fully backed’ processes in place

Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator
10-year window to exercise vested equity options
Fully remote and flexible work environment
4-5 weeks of suggested time off annually for mental, physical, and emotional recharge
$2,000 USD for workspace setup and $1,000 USD annual stipend for continuous learning

Senior Customer Success Manager

Key skills