Provide support and information via phone, email, and WhatsApp to customers, commercial representatives, Pioneer & Brevant sales managers, and internal departments;
Support topics related to Logistics, Pricing, Credit, Accounts Receivable, Rural Credit, Guarantees, Customer Master Data, Invoicing, Production, Quality, Allocations/Quotas, and others;
Assist with the maintenance and entry of sales orders;
Monitor the status of sales orders and take proactive actions to meet delivery dates;
Analyze inventory to ensure on-time delivery;
Interact and maintain constant alignment with internal departments and the commercial team, seeking process improvements and harmonization;
Provide training to the commercial team and support internal projects and improvements;
Ensure compliance with Market Access Policy, Commercial Conditions, and internal controls;
Master and promote the use of self-service and communication platforms (Cortez platform and Twilio Flex);
Ensure full compliance with SOX rules for Order Entry, collecting evidence and preventing nonconformities;
Implement new technology tools, including the use of AI, to optimize customer service routines.

Currently enrolled in or holder of a degree in Business Administration, Accounting, Economics, Logistics, or related fields;
Professional experience in at least one of the following commercial processes: 1
Sales order entry, maintenance, and follow-up (commercial area) 2
Quota/Inventory Management 3
Logistics process support 4
Accounts Receivable and Credit;
Minimum of 1 year of experience providing support to the commercial/sales area;
Excellent verbal and written communication skills;
Proficient in Microsoft Office. Advanced Excel is desirable;
Experience with Power BI. Knowledge of Power Query and Power Automate is a plus;
Basic knowledge of English. Advanced English is desirable;
Experience with SAP is desirable.

Customer Service Analyst – Affirmative Position for PWD

Key skills