Microsoft Dynamics CRM Lead

Role Overview

• Design, develop, and maintain Dynamics 365 Customer Engagement solutions, including Sales and Marketing (Customer Insights) modules.
• Build enterprise-grade Power Platform solutions using:
• Model-Driven Apps
• Power Apps Component Framework (PCF) controls
• Power Automate cloud and desktop flows
• Develop backend services and integrations using:
• C# (.NET) plugins, custom workflow activities, and Azure Functions
• Azure Logic Apps for orchestration and enterprise integration patterns
• REST/SOAP APIs and external system integrations
• Implement secure, scalable Azure and external integrations, including authentication, data transformation, and monitoring.
• Produce end-to-end solution architecture covering Dynamics 365, Power Platform, Azure, and external systems.
• Own and manage end-to-end deployment processes for Dynamics CRM solutions using Azure DevOps pipelines, including build automation, environment promotion, release governance, and CI/CD best practices to ensure reliable and scalable delivery across environments.
• Author and review technical architecture diagrams, solution topologies, and integration patterns aligned with Microsoft best practices.
• Perform impact analysis and effort estimation for new features, enhancements, and production support requests.
• Participate in full lifecycle implementations including requirements analysis, design, build, testing, deployment, and post-go-live support.
• Evaluate technical tradeoffs and document non-functional impacts (security, performance, scalability, maintainability).
• Ensure designs align with SaaS / PaaS best practices and Microsoft reference architectures.
• Monitor, troubleshoot, and resolve batch jobs, integrations, plugins, and async operations within Dynamics 365 environments.
• Collaborate with architects, IT, and internal stakeholders to deliver functionality using an agile methodology.
• Guide developers through SDLC process including code reviews, mentoring, and technical direction.
• Prepare and deliver technical walkthroughs and solution overviews to technical and executive stakeholders.
• Stays current with technology advances and industry best practices to ensure Guidehouse solutions remain modern and relevant.

Requirements

• Minimum SIX (6) years hands-on experience as a lead focused on Dynamics 365 Customer Engagement, specifically Sales and Customer Insights.
• Dynamics 365 CRM (Sales and Marketing/Customer Insights)
• Power Apps (Model-Driven)
• Power Automate (cloud flows, approvals, integrations)
• PCF Controls
• Power FX
• Dataverse data modeling, security roles, business rules, and solution packaging
• Experience working with complex security frameworks with Dataverse.
• Experience designing and implementing Microsoft provided and custom agents in support of Dynamics 365 applications.
• Experience with responsive UX design aligned and Microsoft Fluent UI standards.
• Experience with client-side customizations including:
• JavaScript and TypeScript for Dynamics client-side customization
• HTML / CSS for custom UI components and portal extensions
• Strong working knowledge of relational databases and enterprise integration patterns.
• Experience with Backend, Data & Integration
• C# (.NET / .NET Core) development for plugins, custom workflow activities, and Azure services
• Azure Function Apps and Azure Logic Apps
• REST APIs, web services, and external system integrations
• SQL, FetchXML, querying and performance optimization
• Integration monitoring, error handling, and retry patterns
• Experience leading and mentoring junior developers and code reviewing work.
• Proven experience delivering full lifecycle Dynamics 365 implementations with managed solutions.
• Experience working within SDLC methodologies, including requirements, design, development, testing, and deployment.
• Experience collaborating with business stakeholders and technical teams.
• Excellent communication and collaboration skills.
• Ability to work in a hybrid delivery environment.
• US Citizenship required.

Tech Stack

• Azure
• Cloud
• JavaScript
• SDLC
• SOAP
• SQL
• TypeScript
• .NET

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend