Senior Salesforce Business Analyst

Role Overview

• Provide technical solutions that meet user needs and improve business performance by assisting with the technical analysis of business requirements, problem solving and troubleshooting as part of a product management team.
• Accountable for ensuring that clear, concise requirements have been captured.
• Participate in testing and reporting of UAT with internal partners and vendor, reporting defects to vendor ensuring issue resolution, support the implementation check-out process and facilitate the end user communication and training documentation.
• Collaborating across the organization with business, architects, UX designers, product managers and software developers to improve Advisor and client facing tools.
• Track and evaluate feedback from users for multiple tools.
• Participate in SCRUM meetings and support of the Agile process.
• Perform regression and user acceptance testing.
• Own product vision and roadmap for solutions built on the Salesforce platform (Sales Cloud, Marketing Cloud, Service Cloud, Experience Cloud as applicable).
• Analyze and interpret data to identify areas of improvement.
• Partner with Marketing, Sales, Operations, and Technology teams to deliver scalable Salesforce solutions that meet business outcomes.
• Maintain a broad understanding of business, business needs, and how assigned technologies drive and support the business.
• Develop detailed business requirements and user stories.
• Tracking end user feedback on the system.
• Track and evaluate usage reporting.
• Documentation review and updates.
• Work in an Agile delivery model, collaborating with cross-functional teams to deliver incremental business value.
• Act as Product Owner within Agile teams, owning and prioritising the backlog.
• Participate in Agile ceremonies including sprint planning, stand-ups, sprint reviews, and retrospectives.

Requirements

• 4-7 years' experience as Business Systems Analyst
• Ability to effectively summarize data, present insights and reporting
• Experience working on Agile delivery
• Knowledge of Requirement collection and User Story logic (experience working in JIRA is a plus)
• Lead UAT, release planning, and go-live readiness for Salesforce-enabled features
• Continuously optimize Salesforce products using usage insights, feedback, and performance metrics
• Experience in creating and maintaining backlog
• Experience working with stakeholders across many functions
• Strong analytic skills including ability to identify patterns, potential issues and then translate those into functional and test requirements
• Exceptional written and verbal communication skills.

Tech Stack

• Cloud

Benefits

• Health insurance
• Flexible working arrangements
• Paid time off
• Professional development opportunities