Communication Specialist

Role Overview

• Resolve customer inquiries related to payments, inventory, funding, banking, and general concerns
• Provide support across phone, email, and chat channels
• Escalate and document issues appropriately
• Partner with Shared Services teams to identify solutions and perform root cause analysis
• Navigate multiple systems efficiently in a fast-paced environment
• Assist with process improvements and knowledgebase updates
• Meet Quality Assurance and performance expectations
• Prioritize tasks effectively while maintaining accuracy
• Build strong relationships with dealerships, leadership, and cross-functional teams

Requirements

• Minimum 2 years of related experience
• Strong attention to detail and a strong sense of urgency
• Excellent written and verbal communication skills
• Proven ability to manage multiple systems simultaneously
• Associate’s degree preferred (not required)
• Background in banking, finance, or accounting strongly preferred
• Experience with ancillary products such as GAP, lifetime oil plans, and related F&I products is a plus

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs