Monitor IDEMIA services and applications to help identify and report issues early
Provide first-line technical support to customers, ensuring quick responses within SLA targets
Assist in troubleshooting and resolving issues related to IDEMIA applications
Help analyze problems, apply temporary solutions when needed, and follow up until a permanent fix is implemented
Learn to diagnose and resolve issues independently, following IDEMIA support guidelines and best practices
Communicate clearly with customers and build trust by providing reliable technical support
Collaborate with internal teams and external partners to help maintain high service quality
Track and follow up on escalated (second-level) support cases to ensure timely resolution
Contribute to improving documentation, training materials, and internal knowledge bases
Support fast recovery during incidents by applying standard procedures and solutions
Share knowledge with teammates and actively contribute to improving overall team performance

Basic experience with bash scripting and working in Unix/Linux (Ubuntu) environments
Familiarity with databases such as MySQL or SQL Server and the ability to understand simple SQL queries
Ability to use monitoring tools and investigate logs (searching patterns, understanding log structures)
Basic knowledge of computer networking
General understanding of cloud computing, especially Microsoft Azure
Advanced English communication skills.

Linux Technical Support Engineer Intern

Key skills