Senior Director of Operations

Role Overview

• Oversees operational performance of all assigned branches including efficient, effective and high quality delivery of services and patient care.
• Ensures patient safety and satisfaction through all operations including pharmacy dispensing operations and nursing.
• Ensures error proofing for pick, pack and ship operations.
• Partners with Regional Director, Sales to drive market development and execute market based sales strategy.
• Drives financial performance of all branches through supply chain/inventory optimization, managing controllable expenses, reducing bad debt (claims on hold) and accurate patient registration and onboarding.
• Ensures compliance with local and federal regulations, accreditation standards and corporate policies to drive effectiveness and consistency in operations.
• Builds a cohesive, service-oriented team through recruitment, training and development, engagement and retention of qualified team members.
• Maintains a work environment in which staff will succeed and grow in their professional development and contribute to the overall success of Option Care.
• Manage multiple locations or a single location with combined revenue over $40 million dollars.
• Consistently models behaviors that build our culture around the Option Care Core Values of Compassionate Care, Engaged Teams and Quality Results.
• Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Option Care data.
• For accreditation, responsible for coordinating performance improvement (PI) activities including development and implementation, assisting in identification of goals and related client/patient outcomes, and coordinating, participating in and reporting of PI activities and outcomes.

Requirements

• Bachelor’s Degree and 8 years of experience in a position leading operations.
• At least 3 years of experience managing a P&L including budget development.
• Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Experience evaluating information to determine compliance with standards, laws, and regulations.
• Basic level skill in Office Suite (Word, Excel, PowerPoint).
• At least 5 years of experience directly managing people including hiring, developing, motivating, and directing people as they work; experience in leading team efforts within highly matrixed organizations.
• Willing to travel at least 20% of the time for business purposes (within state and out of state).

Benefits

• Medical, Dental, & Vision Insurance
• Paid Time off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlexPay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs