Business Relationship Manager – Associate Director

Role Overview

• Act as the primary Enterprise Technology point of contact for the Nordic business unit, building trusted relationships with senior business, enablement and regional CTO stakeholders.
• Understand business demand, priorities and performance expectations, and translate these into appropriate enterprise and workplace‑related technology solutions, in collaboration with enablement functions.
• Guide stakeholders in navigating the ET organization, ensuring clarity on ownership, prioritization and decision‑making.
• Build strong relationships with ET Product Line Leaders and global ET functions, understanding solution capabilities and roadmaps.
• Advocate for Nordic business‑unit needs, constraints and priorities in global forums, balancing local requirements with global standards and governance.
• Identify and sponsor opportunities to improve end‑user experience across enterprise and workplace technologies, and manage expectations during roll‑outs, upgrades and adoption.
• Contribute to enterprise technology budget planning and tracking for the Nordic business unit.
• Provide transparency on cost and value implications of ET solutions, supporting informed prioritization and investment decisions.
• Facilitate reporting to Nordic leadership on progress and financial impact of business‑unit‑funded initiatives.
• Act as a key Nordic point of contact for IT, data security and vendor‑related compliance matters, in collaboration with legal, quality and compliance teams.
• Support preparedness, reviews and reporting related to local regulatory and compliance obligations, working with Global ET teams, risk management, legal, procurement and vendors as required.
• Serve as the Nordic point of contact for enterprise technology incidents, outages and business escalations.
• Coordinate with global ET teams to ensure timely resolution, clear stakeholder communication, and assessment of Nordic business impact related to deployments or service changes.

Requirements

• Ability to be based in and permitted to work in Norway; exceptions may be considered for other Nordic locations
• Fluency in a Scandinavian language is required, with a preference for Norwegian
• Passionate about enhancing employee experience through technology
• Ability to creatively apply IT to solve business problems, with a focus on customer needs and expectations
• Ability to operate successfully in a global multi-cultural and partnership organizational environment
• Ability to communicate financial and technical information to a diverse business audience
• Flexibility to adjust to multiple demands and shifting priorities

Benefits

• Health insurance
• Flexible work arrangements
• Professional development opportunities