Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist
Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP PP/QM solutions and designs.
Develop and maintain documentation including configuration, user guides and test scripts.
Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely.
Handle change requests with a clear understanding of new business requirements.
Defect resolution and defect analysis related to PM.
Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation
Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems.
Available to work on shift hours depending on the requirement of the client

Bachelor’s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.
5+ Years of experience required in one or more areas within SAP PP/QM preferably with Global client.
At least 1 year of implementation experience
Responsible for providing support SAP PP/QM module incidents, ensuring minimal disruption to operations.
Support incident solving by analyzing incidents raised by users and provides solutions.
Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible.
Cross-functional communication skills; experience in offshore/onsite model.
Ability to work with minimal guidance or supervision in a time critical environment.
Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements.

Senior TechOps

Key skills