Support user and license administration, including creating and deactivating users, assigning permission sets, and assisting with access to integrated systems
Assist with security and compliance tasks, such as monitoring login history, updating permission sets, and validating field-level access
Monitor AI-driven sales tools and automations (email, chat, CRM prompts), reporting irregularities, performance issues, or opportunities for improvement
Maintain and update internal Salesforce training materials, ensuring documentation reflects current processes, features, and best practices
Maintain and update technical documentation, such as process guides, field definitions, and configuration notes
Assist with reports and dashboards, including creating and modifying basic reports, maintaining subscriptions, and supporting end-user reporting needs
Provide frontline Salesforce support to internal users by troubleshooting issues, answering process questions, and escalating complex cases when needed
Perform routine data operations, including data imports, updates, deduplication, and data hygiene tasks to maintain accuracy and consistency across the org