Senior AI Solutions Engineer

Role Overview

• AI Configuration: Design, prompt, and configure custom AI Agents to seamlessly integrate into the claims process. This includes co-pilot for adjuster guidance, Photos & Documents analysis (data extraction, summarization, automation), and designing code-less AI Agent workflows.
• Architect and Build: Proactively develop the industry’s best operational flows, utilizing Snapsheet’s Claim Platform and the most advanced AI and automation tools, developing objective metrics to show impact and ROI, and help customers adopt these new processes across their organizations.
• Client Advisement: Serve in a strategic, account management style capacity, leading weekly client meetings to understand operational pain points, desired outcomes, and roadmap priorities.
• Technical Unblocking: Proactively unblock customer bottlenecks related to AI configurations, prompting techniques, and system parameters (e.g., model settings, context window data).
• Cross-Functional Liaison: Act as the primary conduit between the client, engineering, and support teams. Translate customer needs into actionable feature requests and serve as the first line of technical support for the engineering team.
• Consultative Strategy: Make expert recommendations on system configurations and AI utilization to drive value, automation, and efficiency for the customer's claims organization.
• Continuous Improvement: Provide internal feedback on existing AI features and actively contribute to the design and implementation of new capabilities.

Requirements

• Bachelor's Degree in a relevant field.
• 3-5+ years of relevant experience working for or with P&C claim organizations.
• Strong understanding of P&C claims processes from an operational level.
• Experience in a B2B client-facing or account management role, taking a consultative approach to client success.
• Highly technical aptitude with a deep curiosity for AI, Large Language Models (LLMs), and workflow automation.
• Proven ability to act as a bridge between highly technical engineering teams and non-technical stakeholders.
• Critical thinker, self-starter, and highly organized in managing multiple priorities simultaneously.
• Excellent written and verbal communication skills.
• Preferred Qualifications: Hands-on experience implementing AI solutions within insurance or claims operational environments. Direct experience with AI prompting, configuring system prompts, and managing context windows. Experience configuring SaaS platforms, complex workflow engines, or CRM architectures.

Benefits

• Remote working environment
• your new commute is however long it takes to walk to your desk!
• Flexibility
• empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more!
• Development
• Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions.
• Fun
• Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more!
• Choose from 2 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high-deductible health plan.
• Offer two dental plans and one vision plan to keep you and your family healthy.
• Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance.
• Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.
• 401(k) with a 4% company match—because your future is worth investing in.
• Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being.
• Flexible PTO and 7.5 company-observed holidays to recharge on your terms.
• In-person connection points throughout the year including our annual Summit and Roadshows.
• Snapsheet swag SWAG and surprise mailers to keep the spirit alive.
• Endless opportunity to shape your path—career growth, learning, and real impact are all within reach.
• Health and wellness campaigns that evolve with you year over year.