HR Service Center Associate, Bilingual English/Portuguese
Amherst, Ohio, United States of America
Full Time
6 days ago
Visa Sponsor
Key skills
Workday
About this role
Role Overview
- Initiate, manage, track, and complete HR Service cases, using our case management system
- Partner with HR CoEs (Total Rewards, Talent Development, Talent Acquisition, Payroll, and HRIS), to deliver a seamless customer experience
- Ensure timely and accurate request resolution
- Contribute to continuous improvement efforts, team goals and performance metrics
- Support a variety of HR processes, including: New hire onboarding and I-9 processing, Employee data management in HR systems, Benefits program and Open Enrollment questions, Policy and document management, Timekeeping and PTO support, Reimbursement program inquiries and processing, Offboarding processing
Requirements
- 3–5 years of HR experience, ideally in a shared services or service center environment
- Experience working with HR systems (Workday is a plus)
- Bachelor’s degree in HR or a related field (preferred)
- Fluency in Portuguese and English (required)
- Knowledge of Brazilian labor laws is a plus
Benefits
- Be part of a collaborative, supportive HR team
- Make a direct impact on the employee experience
- Grow your HR knowledge across the full employee lifecycle
- Opportunity to contribute ideas and improve processes