Associate Software Implementation Analyst

Role Overview

• Hosts remote kick-off meetings with clients to determine client business objectives for project implementations.
• Creates configuration notes documentation and reviews with more experienced Implementation personnel for any configuration abilities that do not exist in the product and accuracy prior to sending to client.
• Completes setup of the client’s software, getting verification of questions answered by more experienced Implementation personnel.
• Works with Analyst team to learn how to configure ongoing system requests as needed per project.
• Configures interfaces to integrate with existing HR, payroll or accounting systems.
• Tests interfaces to confirm integration is complete.
• Works with Analyst team to tailor formal training to meet the customer’s specifications.
• Provides new client training (administrator, operator, supervisor, and employee), as required, on applicable Insperity Business Performance Solution’s software.
• Documents and reviews open issues list from training with pertinent personnel and updates configuration as necessary.
• Updates configuration notes with any changes made.
• Works with client on system optimization through project closing.
• Works with appropriate team members and mentor to coordinate timing of project deadlines, etc.
• Works to improve customer experience and satisfaction, increasing customer reference-ability.

Requirements

• Bachelor’s Degree in Computer Science/Management Information Systems or related field is desired.
• Experience in system integration, HR, Accounting or the computer industry is preferred.
• Technical support or training experience is preferred.
• Solid interpersonal skills to interface with co-workers and customers.
• Ability to manage multiple projects and tasks to completion with minimal supervision.
• Excellent written & verbal presentation skills.
• Experience in communicating technical and project information in a business context.
• Demonstrated track record in delivering quality, on-time business solutions to a diverse customer base.
• Strong customer relations, time management and organizational skills.

Benefits

• Flexibility: Over 80% of Insperity’s jobs have flexibility.
• Career Growth: Insperity provides many ways to grow with the company.
• Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more.