Drive consistent execution of company operating standards, policies, and best practices across all branches
Lead field operations through Branch Managers, ensuring alignment with company objectives and performance expectations
Translate strategic direction from the Vice President into clear operational actions and measurable outcomes
Oversee operational performance including safety, productivity, customer service, and asset utilization
Identify operational inefficiencies and implement practical solutions
Establish and monitor KPIs across locations
Hold Branch Managers accountable for performance and improvements
Conduct branch reviews and audits
Provide clear reporting to the Vice President
Coach and develop Branch Managers and leaders
Foster a culture of safety, accountability, and teamwork
Partner with Safety, HR, Fleet, Compliance, Accounting, and Sales
Ensure compliance with policies and regulations
Oversee scheduling, dispatch, and fleet utilization
Act as escalation point for major issues
Lead operational improvement initiatives
Support acquisitions and branch start-ups
Ensure operational readiness to support growth

7+ years of progressive operational leadership experience, preferably within crane services, construction, transportation, industrial services, or related sectors
Demonstrated success leading multi-location or regional operations environments
Strong business acumen with deep understanding of branch operations, workforce management, safety compliance, and financial performance drivers
Proven ability to influence, coach, and develop leaders while driving accountability across the organization
Highly effective communicator with strong organizational discipline and follow-through
Ability to prioritize and lead multiple initiatives in a dynamic, fast-paced environment
Sound judgment with demonstrated problem-solving and decision-making capabilities
Proficiency in Microsoft Office and operational reporting systems
Bachelor’s degree preferred; equivalent combination of experience and leadership track record considered
Willingness and ability to travel extensively (up to 75%) in support of operational alignment and performance

Director of Operations

Key skills