responsible for the installation, calibration, maintenance, and repair of both simple and complex laboratory equipment.
play a crucial role in fostering positive interactions, providing technical support, and ensuring that customer needs are met in a timely and professional manner.
spend significant time (up to 65%) performing routine and complex tasks related to the calibration, maintenance, and repair of laboratory equipment.
act as a point of contact for escalated equipment-related issues by junior and senior members of the service team.
participate in team meetings, cross-functional projects, and customer-facing discussions on laboratory equipment implementation and operations.

Bachelor’s degree in Engineering, Technology, Electronics or other degree relevant to essential duties; or Associate degree in Engineering, Technology, Electronics, or related field and 2 years of relevant experience as outlined in the essential duties; or High School diploma/General Education diploma (GED) and 4 years of relevant experience as outlined in the essential duties in lieu of bachelor’s degree.
3+ years of relevant experience.
2+ years of experience supporting the administration and execution of a service program.
Experience mentoring junior staff.
Experience interpreting mechanical parts and assembly drawings.
Experience with electrical circuits and diagrams, including the use of electrical measurement tools such as multi-meters and analyzers.
Proven attention to detail with a track record of documenting service activities accurately and in a timely manner.
Strong communication skills, with experience in both verbal and written communication.

paid time off (including days for vacation, holidays, volunteering, and personal time)
paid leave for parents and caregivers
retirement savings plan
wellness support
health benefits including medical, prescription drug, dental, and vision coverage

Instrumentation Service Engineer II

Key skills