Manager, Customer Supply Chain

Role Overview

• Serve as a key point of contact between rhode and retail customer operations teams, supporting day-to-day execution and customer-specific supply chain needs
• Continually assess opportunities to improve customer supply chain, reduce operational costs, and drive volume through supply chain metrics
• Develop a deep understanding of each retail partner’s distribution model, operational requirements, key metrics, and inventory planning needs
• Strong analytical skills to produce qualitative/quantitative data (using Excel, PowerPoint, NetSuite, Tableau) that can be shared to drive business
• Broad understanding of policies, processes and systems relating to retail distributor operations
• Overseeing and ensuring smooth order processing and timely delivery to all customers with focus on Innovation planning and customer expansion
• Provide weekly sell in data vs. forecast and any risks associated to the month/quarter plan to Finance, Sales and Operations stakeholders
• Track & monitor weekly sell out data coupled with retailer in stock levels in partnership with Demand planning and Sales account leads
• As needed, partner with retailer Supply Chain & planning teams to drive additional orders or forecast adjustments guaranteeing appropriate inventory coverage
• Track and report on key customer supply chain KPIs, including fulfillment, in-stocks, service levels, on-time delivery, and potential chargeback risk
• Internal and external collaboration for alignment and identifying opportunities
• Participate and contribute to customer demand forecasting, maximizing forecast accuracy
• Participate and influence assortment decisions aimed at optimizing sales and productivity by utilizing analytics, market research, consumer research, and customer intelligence
• Ability to connect internal functions to drive supply chain improvements (fill rate, on-time, in-stocks, reduce potential chargebacks, customer program execution) for the customer
• Help educate and align internal teams on customer expectations, retailer requirements, and best practices for execution

Requirements

• Bachelor’s degree in Supply Chain or another analytical field preferred or equivalent experience
• 5+ years of experience in customer supply chain, retail operations, customer logistics, demand planning, supply planning, or related operational roles
• Experience within beauty, consumer goods, or retail industry
• Strong communication skills both verbal and written
• Excellent Excel Skills and knowledge
• Proven ability to build strong relationships with retail partners, internal cross-functional teams and deliver results
• Ability to make thoughtful decisions when data is limited, ambiguous, or evolving
• Willingness to travel across the region as required

Tech Stack

• Tableau

Benefits

• Annual company-based performance bonus
• Equity
• Medical insurance
• Dental insurance
• Vision insurance
• Retirement savings plan
• Gender neutral parental leave
• Unlimited paid time off