Interacts with customers regularly to ensure accurate and timely billing
Reviews and validates pricing and terms of service agreements and purchase orders
Responsible for entering and updating service agreement billing and terms in custom operating system
Handles routine dispute resolution and resolves all internal and customer inquiries through phone, email and customer ticketing system in a timely manner; escalates unresolved issues to Lead or Supervisor
Retrieves and enters meter reads; retrieves purchase orders for contract renewal
Responsible for manual billing of contracts with CFS. Ensures payments are booked correctly. Complete more complex reporting required by the accounts
Coordinates data flow between CFS and Canon USA; reviews and tracks insourcing payments
Upgrades quotes for Sales
Facilitates all Waive Requests from CFS
Processes contract termination at End of Life; processes and enters all lease addendums and modifications
Processes manual billing for Professional Services, chargeable supplies, labor costs, and other provider billing
Advises Collections on cash or credit application to ensure accurate open receivables
Works to ensure billing format matches master agreement, (when appropriate) and provides custom reporting when necessary
Reconciles all customer billing with open receivables to ensure customer receives all billing from multiple departments correctly
Enters and uploads invoices to third party portals

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience
Some college strongly preferred
Prior administration experience
Strong Microsoft Excel skills required along with effective analytical ability
ERP experience preferred
Ability to complete a high volume of data entry with robust problem-solving skills are necessary
Ability to work overtime required, especially at month end

Employee referral bonus
Employee discounts
“Dress for Your Day” attire program (casual is welcome, based on your job function)
Volunteer opportunities to give back to our local community
Swag! A Canon welcome kit and official merch you can’t get anywhere else
Competitive compensation and benefits
Health insurance
401(k) Savings Plan
Discretionary profit sharing
Discretionary success sharing
Educational assistance
Recognition programs
Vacation

Billing Representative

Key skills