Support our sales team for custom integration build outs for large merchants.
Researching upstream APIs and systems, and building ERDs (entity relationship diagrams), including field mapping.
Build RFPs (request for proposal) for custom work needed for customers to send to SI partners.
Work hand-in-hand with the partnerships team across new general-purpose integrations, collect feedback, and translate it back to developers for roll out across our existing and future customer base.
Interface directly with customers to collect user requirements and system documentation.
Project managing integrations alongside our SI partners, including keeping internal stakeholders well informed.
Leverage resources available
SI (systems integrator) partners, internal ShipBob engineers, technical support, and sales engineering
to get projects done on time and on budget.
Ensure quality recommendations on architecture by building intimacy with upstream systems (e.g. Netsuite) and ShipBob’s API.
Other duties/responsibilities as necessary.

3+ years experience in roles that demand both customer interaction and technical prowess (e.g. Solutions, Sales Engineering, technical account management).
3+ years experience with integration development, APIs or IPaaS systems.
An established track record of driving cross-functional organizational alignment across groups such as Engineering, Sales, Marketing, Operations and Support.
Outstanding analytical and decision making skills that provide structure to complex and ambiguous situations.
Excellent written and verbal communication skills demonstrated through a track record of clearly and concisely conveying information and ideas to all levels of the organization.
Ecommerce experience and shipping/logistics experience is a plus.

Solutions Architect I

Key skills