Fleet Support Manager – Mechanical

Role Overview

• Lead and develop a team of engineers responsible for managing fleet, non-down turbine PAC cases.
• Ensure timely and effective responsiveness to customer issues, with clear technical direction and complete follow-through.
• Oversee daily case intake and assignment processes to ensure appropriate prioritization and balanced workload distribution.
• Match case requirements with engineer expertise to drive efficient and technically sound resolution.
• Coach and support engineers in technical problem-solving, customer responsiveness, and quality of deliverables.
• Ensure the team quickly understands customer-reported issues and provides actionable troubleshooting guidance.
• Drive expedited and thorough resolution of customer queries, ensuring recommendations are practical, technically accurate, and aligned with fleet needs.
• Maintain strong focus on customer experience through responsiveness, quality, and clarity of communication.
• Build and maintain strong working relationships across engineering, product, services, and subsystem teams.
• Coordinate with internal stakeholders to address complex or multi-disciplinary issues effectively.
• Manage the flow of PAC cases into the business, ensuring appropriate resource planning and allocation.
• Monitor team capacity, case aging, response times, and workload trends to maintain service levels.
• Establish and drive processes that improve responsiveness, consistency, and case resolution quality.
• Own and report out on key performance indicators related to timeliness, responsiveness, case quality, and closure effectiveness.
• Use data and metrics to identify bottlenecks, improve team performance, and support operational decision-making.
• Identify recurring customer issues and track trends across fleet cases.
• Partner with engineering and reliability teams to initiate or recommend root cause analysis (RCA) where appropriate.

Requirements

• Bachelor’s degree in Mechanical Engineering or related engineering discipline.
• Relevant professional experience in mechanical engineering, turbine systems, fleet support, services engineering, or a related technical field.
• Demonstrated experience leading engineering teams and managing technical issue resolution.
• Strong understanding of turbine subsystem behavior, troubleshooting methods, and fleet support processes.
• Experience managing multiple priorities in a fast-paced, customer-focused environment.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent interpersonal and communication skills, with the ability to work effectively across functions.

Benefits

• medical, dental, vision, and prescription drug coverage
• access to Health Coach from GE Vernova, a 24/7 nurse-based resource
• access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
• GE Vernova Retirement Savings Plan
• tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
• access to Fidelity resources and financial planning consultants
• tuition assistance
• adoption assistance
• paid parental leave
• disability benefits
• life insurance
• 12 paid holidays
• permissive time off