Ensure long-term generator reliability across the full Inquiry-to-Remittance (ITR) cycle
Provide technical support for outages, parts, repairs, and upgrades, including solution development, technical proposals, and documentation
Lead problem solving sessions to resolve generator issues and implement corrective actions
Respond promptly to Engineering Requests with accurate, safe, and quality solutions
Act as a technical expert to customers, service centers, and cross-functional teams, supporting the planning and execution of generator outages and upgrades
Identify opportunities to improve generator performance and reliability
Develop and maintain comprehensive engineering documentation, including detailed Test & Inspection Plans, Outage Optimization recommendations, and Work Instructions
Plan and lead all engineering tasks and activities during the execution phase of projects
Provide engineering directions to customers and repair service centers
Resolve NCR (Non-Conformance) issues and lead the development and implementation of engineering solutions
Prepare detailed technical proposals and scope definitions for generator upgrades and repairs
Support generator New Product Introduction (NPI) development programs
Provide strategic recommendations for the development and continuous improvement of generator maintenance and repair procedures
Support initiatives aimed at cost reduction, cycle reduction, and product quality enhancement
Maintain accurate and up-to-date generator unit records and configuration, ensuring data integrity and accessibility
Requirements
Bachelor's degree in Electrical Engineering, Engineering, or Physics
7+ years of proven experience in generator manufacturing, repair, and overhaul processes
Understanding of stator and rotor rewinding activities and associated measurement techniques
Knowledge of synchronous generator design, construction, and insulation technologies
Self-motivated team player with strong interpersonal skills
Excellent communication and presentation capabilities
Strong organizational and coordination abilities
Customer service mindset focused on Safety, Quality, Delivery, and Cost
Willingness to travel to customer sites
Experience with both legacy Alstom and GE generator technologies
Proficiency in lean methodology and continuous improvement tools
Knowledge of measurement tools and equipment
Commercial awareness and business acumen
Experience in on-site execution and workshop processes
Proficiency in Microsoft Office Suite and PLM systems (RPDM/VPDM)