Junior Support Analyst

Role Overview

• Multichannel user support (Level 1)
• Assist users in troubleshooting and problem resolution
• Collect evidence and log/report bugs
• Test and reproduce errors
• Perform system setup and operational configuration
• Organize and track support tickets
• Structured escalation to Level 2/Level 3 teams

Requirements

• Bachelor's degree in progress or completed
• Basic knowledge of technical support
• Experience in user support
• Ability to follow processes and procedures
• Experience with task management tools
• Experience with internal platforms/systems
• Experience troubleshooting login/access issues
• Familiarity with browsers, cache, cookies, and access issues

Benefits

• Unimed Health Plan: with copayment, providing medical coverage and access to a quality provider network
• OdontoPrev Dental Plan: national coverage, with premiums deducted from payroll
• Education Incentive: supporting professional and personal development with incentives for specialization courses, extension programs, language courses, and postgraduate studies at PUCPR
• Meals at Bistrô Marista: on-site meals provided on workdays, with a nominal payroll deduction
• Quality of Life Program
• Private Pension Plan
• Life Insurance
• Transportation Voucher
• Free Parking
• Wellhub (formerly Gympass): access to various gyms with membership fees deducted from payroll
• Zenklub: access to telehealth sessions with mental health professionals, including two free consultations per month
• Conte Comigo Program: multidisciplinary team available for social support, legal guidance (excluding labor law), and financial and pension consulting
• Benefits Club: partnerships with companies across various sectors offering special discounts on services and products