Lead, L&D Program Management – Delivery Specialist

Role Overview

• Coordinate the implementation and delivery of enterprise learning programs, ensuring they are effectively rolled out to meet the needs of the organization and aligned to leadership expectations
• Understand L&D processes (scheduling, registration, evaluation, consultation, L&D request Intake, Governance, etc.) and leverage expertise from L&D Consultants, L&D Learning Technology professionals, and the L&D design and development team as needed
• Assist Sr Manager of Program Management and Delivery with evaluation, measurement, and reporting of assigned programs providing updates on effectiveness and status
• Provide feedback on a consistent basis to L&D Design and Delivery in order to improve/revise content and enhance the participant experience for learning programs
• Create productive relationships with preferred vendors for relevant learning programs
• Engage business stakeholders on L&D related efforts including the leveraging L&D Learning Consultants and L&D Leadership as appropriate
• Create action/project plans, lead meetings, maintain records, and share updates with stakeholders for enterprise learning programs
• Partner within L&D team to build and curate learning curricula for easy access and navigation
• Demonstrate a proactive approach with excellent organization skills and detail in the management of programs, especially regarding participant communication, follow-up activities, reporting to stakeholders, and learning delivery governance administration
• Model excellent facilitation skills by engaging learners and creating a safe environment to share
• Facilitate courses for various audiences (people leaders, individual contributors, new employees, etc)
• Ability to effectively facilitate learning for, communicate with, and influence leadership audiences up to the senior level
• Organize and plan appropriately for a successful enterprise learning events
• Stay up-to-date on learning content and is well prepared to deliver an engaging learning experience in-person and virtually
• Highly competent in facilitating content virtually via Microsoft Teams (leveraging annotation tools, breakout sessions, etc.) to engage the audience
• Able to quickly troubleshoot technology issues as they arise during facilitation
• Coordinate with and prep guest speakers for successful delivery of content to ensure program objectives are met
• Provide ongoing feedback to adjunct facilitators and speakers to set them up for success
• Leverage learning sustainability and reinforcement approaches to ensure learning retention of participants during follow-up
• Bring current business knowledge into the classroom to align on relevant course material
• Understand how adults learn best by contributing to learning sustainability and reinforcement approaches to ensure learning retention of participants
• Stay updated on learning and development trends, learning delivery best practices, tools/technology, etc. to bring excellence and credibility into the classroom

Requirements

• Bachelor's Degree or higher in Education, Organizational Development, Human Resources or related field or equivalent work experience
• 7+ years of experience in learning and development with 5+ years of facilitation experience
• Strong understanding of adult learning principles, theory, and strategies
• Must have prior management experience
• Experience facilitating offerings effectively to various audience levels (face-to-face and virtually)
• Proficiency using Microsoft Teams for virtual delivery
• Excellent presentation skills
• Strong interpersonal communication and relationship building skills
• Facilitation certification in the following, a plus (Blanchard Companies, Crucial Learning, DDI etc.)
• Some travel may be required

Benefits

• medical
• dental
• vision
• employee assistance program
• life insurance
• disability plans
• parental leave
• paid time off
• 401k
• tuition reimbursement