Key skills
ERPCommunication
About this role
Role Overview
- Manage customer relationships, providing proactive support and updates
- Manage the full order cycle in ERP (entry, monitoring, changes, delivery follow-up)
- Coordinate with production, logistics, quality and finance to ensure smooth operations
- Manage returns, non-conformities and related customer communication
- Support reporting activities (orders, KPIs, customer performance) and maintain data accuracy across systems and portals (e.g. SupplyOn)
Requirements
- Native Italian speaker, fluent English (B2/C1)
- 2–3 years experience in customer service or order management
- Good knowledge of Excel and ERP systems
- Strong organizational and problem-solving skills
Tech Stack
- ERP
Benefits
- Flexible working hours and possibility of smart working