Contribute to the coordination and day-to-day organization of the IT Operations team
Support and mentor team members, helping them grow and prioritize effectively
Act as an escalation point for complex technical issues while remaining hands-on
Manage and optimize our core SaaS stack (Google Workspace, Okta, Slack, Atlassian suite (Jira, Jira Service Management, and Confluence))
Strengthen identity and access management practices (SSO, lifecycle, permissions)
Oversee endpoint management and device lifecycle (MacOS, Windows, MDM)
Ensure consistency, security, and scalability of workplace technology
Contribute to IT security initiatives and enforce best practices across systems and endpoints
Support compliance and audit efforts in collaboration with Engineering and Legal teams
Lead and contribute to IT projects (automation, tooling improvements, systems evolution)
Contribute to IT budget management (SaaS tools, hardware, vendors), helping monitor and optimize costs

8+ years of experience
Previous experience in a team lead or managerial role, leading infrastructure engineers (SysAdmins, IT Analysts, IT Operations Engineers etc)
Strong hands-on experience with:
Endpoint management (MacOS / Windows)
SaaS administration (Google Workspace, Okta, Slack, Atlassian Jira, Jira Service Management, Confluence)
Identity and access management
Networking fundamentals (LAN/WAN, TCP/IP, Wi-Fi)
Good understanding of IT security principles and best practices
Degree in IT or Engineering fields (bachelor, master) or equivalent by experience.

Senior IT Operations Manager

Key skills