Own production health, reliability, and operational support processes across critical systems and services.
Lead incident response efforts, stakeholder communication, root cause analysis, and post-incident reviews.
Identify patterns in production issues and drive improvements to reduce recurring incidents and operational overhead.
Design and implement AI-driven agents and workflows that automate support and operational tasks.
Partner with engineering, product, and AI orchestration teams to improve system resilience and operational efficiency.
Build and maintain operational runbooks, documentation, and knowledge base content for both human and AI-assisted workflows.
Support observability, monitoring, and troubleshooting efforts across cloud-based production environments.
Participate in on-call rotations and continuously improve operational readiness and response processes.

6–8 years of experience in production operations, site reliability engineering, technical support engineering, or similar operational roles.
Strong background in incident management, root cause analysis, and production system troubleshooting.
Experience working within modern SDLC, DevOps, and change management environments.
Familiarity with operational tooling such as Jira, Confluence, and observability/monitoring platforms.
Strong analytical and problem-solving skills with the ability to identify trends and drive operational improvements.
Comfortable working cross-functionally with engineering, product, operations, and leadership teams.
Strong communication skills and ability to operate effectively in fast-moving technical environments.
Bachelor’s degree in Computer Science, Engineering, or equivalent relevant experience.

We provide a wide variety of health, wellness and other benefits. These include medical, dental, vision, life insurance and supplemental income plans for you and your dependents.
A Headspace app subscription.
Monthly wellness allowance.
A 401(k) Plan with a company match.
Given our virtual environment—a one-time payment of $2K will be provided to cover the purchase of in-home office equipment and furniture at your discretion.
All employees accrue four weeks of PTO in their first year of employment.
New parents receive twelve weeks of fully paid parental leave which may be taken within one year after the birth and/or adoption of a child.
We’re committed to investing in and helping our people grow personally and professionally. All employees receive up to $5000 each year for professional learning, continuing education and career development.
LinkedIn Learning subscriptions and access to multiple different coaching opportunities through BetterUp.

Senior AIOps Engineer, Incident Response

Key skills