Key skills
SaaSSalesforceCustomer SuccessSales
About this role
Role Overview
- You will own the post-acquisition revenue journey.
- Your obsession will be the economics of our customer lifecycle: maximizing Net Revenue Retention (NRR), smoothing out expansion paths, and hunting down churn before it happens.
- Dig deep into the unit economics.
- You’ll be responsible for tracking, analyzing, and improving NRR, GRR, LTV:CAC ratios, and expansion velocity.
- Map out the entire post-sales customer journey.
- Find the friction points where trial users drop off or expansion stalls, and design experiments to fix them.
- Work cross-functionally with Product, Customer Success, and Marketing.
- Help build, test, and iterate on our automated expansion triggers, renewal playbooks, and lifecycle email tracks.
Requirements
- 4+ years of direct experience in Revenue Operations, Growth Marketing, or Customer Success Operations within a B2B SaaS environment.
- Deep understanding of SaaS metrics (MRR/ARR, NRR, GRR, Churn, LTV, CAC).
- Hands-on experience with modern SaaS tooling (e.g., HubSpot/Salesforce, Stripe, Mixpanel/Amplitude, ChurnZero/Gainsight, or similar stacks).
- Proven track record of measurably improving retention or expansion revenue.
- Zero enterprise baggage: We move fast, experiment constantly, and pivot when necessary.
- Ideally, you have experience working with US small business customers.