Delivery Manager – Target Operating Model Project

Role Overview

• Lead the planning, coordination, and delivery of agreed project outputs/initiatives
• Produce key project deliverables and undertake activity to validate these
• Ensure actions remain on track, proactively identifying slippage and mobilising support where needed
• Champion a solution‑focused, iterative approach to improvement work
• Facilitate open communication, shared problem‑solving, and joint ownership of deliverables
• Ensure each deliverable has a consistent approach and systematic process including setup, scoping, and prioritisation, delivery, testing, iteration, completion, evaluation, close‑out reporting
• Liaison between wider COO Directorate and the TOM Leads Group
• Work with the Senior Project Manager to prepare and deliver progress updates, risks, issues, and decisions required
• Keeping TOM Project Leads regularly updated and informed of progress and any significant changes/challenges
• Ensuring the use of all data and information is used in line with appropriate DofE policies including appropriate Use of IT Systems Policy
• Ensure all initiatives and workstreams have been appropriately reviewed and approved by the TOM Leads group
• Prioritise, plan and action work to deliver agreed outputs from TOM Project with Project Leads
• Escalate items requiring out‑of‑scope decisions or resource impacts
• Ensuring any initiatives have an appropriate communication and training plan, drafting and liaising as appropriate
• Monitor risks and issues, ensuring timely escalation where delivery timelines, scope, quality and other significant risks identified
• Propose mitigation options and support decision‑making where appropriate
• Coordinate final impact evaluation, gathering evidence of outcomes and benefits on workstreams as appropriate
• Produce a summary report, outlining achievements, insights, and recommendations if there is need to further iteration or longer‑term improvements

Requirements

• Experience leading delivery or improvement initiatives
• Strong organisational skills and ability to manage multiple priorities
• Confident communicator with experience engaging senior stakeholders
• Skilled in problem solving and using data to inform decisions
• Experience managing risks, issues, and dependencies
• Proactive, adaptable, and delivery-focused
• Understanding of service design or process improvement (Desirable)
• Experience in non-profit, education, or youth sectors (Desirable)

Benefits

• We offer excellent staff benefits including a generous pension contribution
• An employee assistance programme
• Healthcare cash plan and volunteer leave
• 25 days holiday, plus Bank Holidays and an additional 3 days paid leave between Christmas and the New Year
• Buy additional annual leave
• Benefits discount website
• Death in service benefit 4 x salary
• Incapacity benefit
• Generous family leave and sick leave