Oversee multiple accounts and increased workloads through proof of delegation
Work across multiple clients and projects at one time whilst maintaining a high work standard
Lead on all senior client communication, including monthly check-ins and planning
Proactively drive projects forward, bringing in wider agency expertise
Connect teams within the business to deliver on client work
Support on managing the capacity of the account teams
Have strong creative and corporate writing skills for external and internal documents
Instill confidence by showcasing understanding of client’s brand/business
Ensure all written work is delivered to a high standard of quality
Anticipate potential problems and issues in day-to-day work
Have a strong working relationship with clients, being a trusted point of counsel
Manage line reports staying close to their development, ambitions and objectives
Champion the agency’s processes and demonstrate clear strategic thinking
Oversee all plans and activations, including rights activation and live events
Understand time to execute projects, writing scopes and negotiating with clients
Stay abreast of new innovations within the industry to contribute effectively in brainstorms
Generate accurate reports for the Senior Management, breaking down team performance against goals
Support on delivering a target of 10% YOY organic growth

Minimum 2 years experience as a Senior Account Manager within a Social Media Agency
Experience working across online and offline social across entertainment clients
Solid experience of managing a busy team
Varied and tested experience in professional client relationship management
A high level of experience in budgeting and finance management
Significant experience in managing multiple projects simultaneously
Enthusiastic and positive approach to challenges
Resourceful and proactive in dealing with issues
The ability to plan and strategise at a senior level
A persuasive and confident approach to creative projects
Excellent written and oral communication skills
Effective team management capabilities
A keen attention to detail

Social Account Director

Key skills