Create engaging, readable, accessible content that gives our customers great digital experiences.
Develop genuine empathy for people, understanding their needs, aspirations and challenges.
Take ownership as the content expert in an agile environment.
Think strategically about how our conversations can evolve, and spot opportunities for where they link into other experiences.
Share expertise to help shape the overall design approach.
Provide consistency in the way we have conversations with customers across topics and touchpoints.
Promote and demonstrate how effective writing helps customers.

Experience as a UX writer, conversation designer, or content designer
Familiarity working in a complex landscape – ideally financial services
A collaborative mindset ready to be a part of a busy multi-disciplinary team
Flexibility in writing on-brand content in multiple tones of voice
Confidence in writing concise, clear and consistent copy for different channels
The ability to influence and manage multiple stakeholders across product, risk, legal and branding teams
Experience using and collaborating in Design platforms, such as Figma

Content Designer – 6 Month FTC

Key skills