Act as the primary technical and strategic advisor for your client portfolio
Lead QBRs, roadmap planning sessions and business reviews that actually mean something
Translate technical recommendations into practical business outcomes
Identify opportunities for security uplift, infrastructure improvement and smarter investment
Help customers move from reactive IT to CORE, our service that secures environments, manages AI and automation, enforces governance and delivers measurable ROI
Work closely with engineering and service teams to ensure commitments are delivered
Build long-term, trusted relationships where clients feel genuinely supported

Experience as a Technical Account Manager, IT Consultant or similar role in an MSP or complex multi-client environment
Strong technical foundation across infrastructure, cloud, security and modern workplace
Confident communicator with IT stakeholders and C-suite executives
Solid commercial awareness, comfortable discussing budgets, value and long-term planning
Calm, solutions-focused mindset when things get complex
Clear communication, strong ownership and reliable follow-through
Someone who aligns with our values

Competitive salary package including up to NZ$90,000 + other benefits
Free access to Uprise, 1:1 coaching with qualified psychologists or counsellors
Flexible working for work-life balance
"Never Stop Growing": 10 paid study days per year, exam fees paid and other support (conditions apply)
Regular internal training and access to our learning library
FastTrack mentoring program
MAD Council, focusing on equality, charity and the environment
Regular social events and a genuinely great team culture

Technical Account Manager, IT

Key skills