Serve as the single point of contact during the customer’s phone integration and set-up
Schedule & conduct detailed discovery calls with customers to determine any changes or requirements needed to successfully reconfigure the customer’s current phone set-up
Assist the customer in speaking with their current phone provider and/or phone vendor to ensure the most optimal telecom setup
Coordinate and follow up with customers to ensure their integration is seamless and successful
Process, keep track & update the status of the customer’s integration in Salesforce
Troubleshoot phone integration issues pre and post Live
Work with members of multiple teams (including but not limited to Success, Onboarding, Support, Engineering, Product, Marketing)
Manage escalations from multiple teams internally and externally

Understanding of how Basic Phones works at ServiceTitan
Understanding of Hosted PBX Services
Understanding of what LNP or Porting is
Intelligent, strategic, quick thinking, dedicated, ambitious, and fast learning
Superb customer service skills
Great time management and excellent communication skills
Self starter who thrives in an entrepreneurial, fast paced environment, with an ability to “roll with the punches”
Proven ability to multitask and manage multiple moving pieces at a time while paying strict attention to detail

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
Great work is rewarded through Bonusly, peer-nominated awards, and more.
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Telecom Implementation Specialist

Key skills