Account Manager

Role Overview

• You will own the retention, renewals and expansion targets of Halter’s existing revenue in the region.
• Ensure farmers are extracting full value from Halter to achieve their goals and ultimately understand the impact it’s having on their farming business.
• Responsible for renewing customer agreements and expanding the revenue of existing Halter customers, by adding value in every interaction to drive on-farm goals and performance.
• Supporting the onboarding, training and implementation of the Halter system on customers' farms, ensuring all relevant farm owners, managers, and workers are able to successfully use the system.
• Proactively cultivate genuine and trustworthy relationships with farmers, their teams, and families, fostering strong connections and understanding.
• Strategically partnering with customers to establish clear business goals, timelines, priorities and metrics of success.
• Provide prompt and effective communication and support to farmers and team members, addressing technical or operational challenges with expertise and efficiency.
• Represent the Halter brand with pride, lead local discussion groups, and proactively build strong networks within the community for increased brand visibility and connections.
• Acting as the voice of the customer and bridging the gap with our product teams to provide important context about what is happening on the ground with our farmers and their animals.
• Working closely with our product teams to provide technical and practical advice from a farmer’s perspective on everything reproduction, pasture and agronomy.
• Contribute to a positive team environment, supporting others to succeed and role modelling Halter’s Operating Principles.

Requirements

• 3-5 years of experience in relationship management/account management roles.
• Experience in dairy farming or within the agriculture sector with a deep passion for helping farmers succeed.
• Strong business acumen.
• Positive attitude and collaborative team player who excels at overcoming challenges.
• The ability to thrive in a dynamic, fast-paced working environment with a high degree of autonomy.
• A hunger for success and personal growth, and an eagerness to evolve alongside a world-class team.

Benefits

• Healthy body, healthy mind. We’re partnered with Southern Cross Health Insurance to support your well-being.
• We offer 6 months of fully paid parental leave for primary caregivers, 4 weeks of fully paid secondary caregiver leave and many other parental benefits that support you and your family.
• Our time to recharge is valued, we’re offered wellness leave and unlimited paid annual leave.
• Importantly, we offer an inclusive and attractive remuneration package made up of salary, benefits and an employee stock ownership plan.