Key skills
Communication
About this role
Role Overview
- Take a high volume of incoming calls, chats, and emails
- Navigate multiple systems to aid in answering questions and resolving issues
- Communicate professionally in a conversational manner
- Ensure customer satisfaction through available resources
Requirements
- 1 to 3 Years of relevant customer service experience
- Excellent written and verbal communication skills
- Ability to manage multiple tasks simultaneously
- Customer focused mindset with a high level of urgency
- Must type a minimum of 25 WPM
- Proficient with Microsoft Office programs (Outlook, Word)
- Successful completion of mandatory training
Benefits
- Incentive awards for performance
- Maternity and parental leave
- Paid time off
- Health benefits
- Flexible work arrangements