Key skills
Communication
About this role
Role Overview
- Handles a variety of customer service inquiries and problems received by telephone, fax, email, text or other web/internet media
- Provides support to lower level staff on non-standard cases
- Reviews and troubleshoots customer problems and initiates action for repair, replacement return or field service
- May promote alternative products or services
- Other duties and responsibilities as needed or assigned
Requirements
- 1+ years of experience in Customer Service and Support
- High School diploma or GED
- Strong written and verbal communication skills
- Proficient with MS Word, Excel, and PowerPoint
- Ability to work extended hours to meet business demands
- Ability to read, write and communicate in Spanish, preferred
Benefits
- medical
- dental
- vision
- wellness programs
- life insurance
- health and dependent care spending accounts
- paid time off
- 401(k)
- pension
- profit sharing
- short
- and long-term disability
- tuition reimbursement
- adoption assistance