Key skills
ERPSalesforceSAPSales
About this role
Role Overview
- Respond quickly and professionally to customer inquiries, including pricing, availability, order status, shipping details, etc.
- Act as the voice of the customer internally to drive continuous improvement
- Process orders for the designated LGC entity, ensuring completeness of specifications, prices, locations, and other relevant information for both product and custom orders
- Assess individual customer requirements and direct activities to the appropriate departments
- Acknowledge customer orders, advise on changes, order status, backorders, quote prices, and any other modifications; process and route orders for shipping
- Process credit card payments when appropriate, ensuring the privacy of customer account information
- Provide required documentation related to each order to meet shipping schedules (i.e., material safety data sheets, certificates of analysis, custom orders, etc.)
- Apply the sales order entry system to provide accurate information to customers, including interpreting quotes, promotions, and credit policies
- Follow established service quality standards and meet order accuracy standards; adhere to departmental SOPs and training guidelines
- Adhere to the requirements of the company's ISO quality management system
- Perform other duties as assigned to meet business needs
Requirements
- High school diploma or equivalent experience (GED)
- Proven ability to engage professionally, courteously, and effectively with customers over the phone or via other mechanisms in support of customer requests
- Strong computer skills required, including working knowledge of Microsoft Office suite of products, particularly Word, Excel, and PowerPoint
- Experience or working knowledge of ERP systems, ideally SAP
- Salesforce International order experience
Tech Stack
- ERP