Lead the Reliability Engineering function responsible for keeping applications stable and operationally efficient
Define and drive reliability engineering strategy across Digital Servicing Engineering
Ensure effective 24x7 operational coverage and on-call practices
Oversee production defect analysis, troubleshooting, and resolution
Build and maintain staffing plans, hiring strategy, onboarding approach, and succession planning for reliability and automation capabilities
Standardize and improve reliability engineering patterns,
Drive an automation-first roadmap to reduce manual operational work

Bachelor’s degree and a minimum 6 years of experience with solution architecture
Minimum of 10 years of application development experience
Experience defining and managing SLIs/SLOs, error budgets, operational readiness reviews, and reliability KPIs
Strong background in automation-first operations
Deep expertise with production telemetry and tooling like Splunk and New Relic
Strong understanding of modern application architecture and runtime environments like PCF, AWS, microservices, REST APIs, ReactJS applications, iOS/Android native applications
Legal authorization to work in the U.S. is required.

Flexibility to work from home near one of our Hubs or come into one of our offices
Option to work from home for in-person engagement activities such as regular business or team meetings, training and culture events

VP, Reliability and Automation Engineering Manager

Key skills