5+ years of experience overseeing customer success or professional services teams
strong exposure to SaaS
a track record for building and growing a world-class organization through talent acquisition, onboarding, and retention
experience with enterprise scale organizations and demonstrated leadership to make rapid decisions and problem solving
demonstrated experience leading and working in a dynamic, high-growth environment
strong commitment to growing and developing team members
track record of delivering against targets and KPIs
proven success in establishing a clear vision and driving change within a Customer facing organization
excellent executive-level communication and negotiation skills both with customers and internally
experience building executive relationships and driving/influencing change
diplomacy, tact, and poise under pressure when working through customer issues
must be open to some level of travel with close alignment with Sales and Customers

Senior Manager, Customer Success Management

Key skills