Serve as the primary operating partner to the Sr. Director, managing priorities, information flow, and follow-through across a complex, distributed org; prepare materials for executive meetings, leadership reviews, and cross-functional forums, ensuring the right context and rigor are in the room
Build and maintain operating rhythms: staff meetings, planning checkpoints, action tracking, and decision capture across the leadership team; track Travel & Expense budgets, key deadlines, and planning milestones, surfacing risks and dependencies before they become problems
Drive cross-functional coordination on high-priority initiatives including annual planning, quarterly priorities, and headcount planning; support the org's V2MOM process by coordinating method owners, aligning stakeholders, and ensuring readiness at each review milestone
Help operationalize major internal events (3-4x per year), coordinating timelines, logistics, and deliverables; use AI tools including Claude Code and our internal Salesforce environment to improve synthesis, streamline workflows, and build AI-powered strategy tools

5-7 years of experience in business operations, strategy & operations, program management, chief of staff, or a related generalist function
Strong program and project management skills, able to manage multiple high-stakes priorities simultaneously without dropping threads
Excellent written and verbal communication; able to draft executive-level materials and org communications independently
Demonstrated ability to build structure in ambiguous environments and drive work forward without heavy oversight
Experience in marketing, messaging, events, or content functions
Strong judgment, discretion, and executive presence, comfortable working across senior stakeholders and diverse teams
Hands-on curiosity about AI tools; experience with Claude, Claude Code, or similar platforms preferred; a genuine eagerness to build and experiment is required
Ability to thrive with range and adaptability.

Messaging, Strategy & Operations Lead

Key skills