Configure, optimize, and own the scheduling tools that keep patients moving through care.
Work directly with client teams and Epic IT counterparts to manage open tickets, support project work, and translate operational decisions into working Epic build.
Mix of ticket triage, configuration work, client meetings, and contributing to cross-functional projects such as Fast Pass settings and Epic Scheduling Improvement initiatives.
Review and work open tickets, coordinating with the client and Epic IT to test and migrate changes to production.
Configure and maintain Epic scheduling tools including ticket generation rules, decision trees, Fast Pass, Ticket Pass, and waitlist automation.
Support configuration and optimization of provider-driven scheduling workflows for referrals and follow up orders.
Maintain referral notifications, appointment request reminders, and communication workflows.
Create and monitor reports in Epic to support workflow responsibilities.
Join operational meetings with client counterparts to provide updates on open tickets, in-flight projects, and metrics.
Contribute to project work across Comprehensive Scheduling and Intelligence Hub initiatives, translating decisions into Epic build and fixes.
Provide technical guidance to schedulers, clinic staff, and contact center teams as needed.
Lead problem-solving conversations with client managers, surfacing issues and driving toward resolution.

2-4 years of experience as an Epic Cadence analyst, with deep knowledge of scheduling decision trees, core scheduling setup, and appointment configuration.
Active Epic Cadence certification; this is a firm requirement.
Working knowledge of Epic Referrals workflows; formal certification is not required but meaningful hands-on familiarity is.
Ability to translate operational requirements and client decisions into Epic build without step-by-step direction.
Comfort leading client-facing meetings with operational managers and clinic stakeholders.
Strong organizational skills and ability to prioritize across tickets, project work, and ad hoc requests.
Clear, direct communication style with both technical and non-technical audiences.
Analytical approach to monitoring performance data, identifying patterns, and recommending configuration improvements.
Nice to Have: Epic MyChart certification or equivalent hands-on experience.

Epic Analyst – Cadence

Key skills