About this role
Role Overview
- Provide first
- and second-level technical support for end-user computing (PCs and peripherals).
- Install, configure and maintain desktops, laptops, printers and peripherals.
- Provide user support in person, by phone, via remote access or through service desk tools.
- Diagnose and resolve hardware, software, network and operating system issues.
- Perform installation and updates of corporate software.
- Configure user accounts, email, access rights and permissions.
- Assist with IT asset administration and equipment inventory control.
- Log support activities, applied solutions and ticket status in the system.
- Ensure compliance with established service level agreements (SLAs).
- Support backup routines, information security and internal IT policies.
- Escalate critical issues to specialized teams when necessary.
Requirements
- Technical vocational education in IT or related area.
- Experience providing end-user/microcomputer support.
Benefits
- Flexible work arrangements to promote work-life balance.
- Professional development and continuous skills growth aligned with your interests.
- A collaborative, diverse and innovative environment that encourages teamwork.
- SONDA Academy: a learning platform designed to maximize your professional development.
- SONDA Wellness: a program that supports your work-life balance and offers initiatives focused on your physical, mental and social well-being.