Customer Sales Specialist

Role Overview

• Drive customer acquisition through proactive outbound sales and consistent prospect engagement.
• Work assigned lead lists across email, phone, SMS, LinkedIn, and video meetings, guiding prospects through the sales journey from initial outreach to successful conversion.
• Focus on high-volume outbound prospecting, structured multi-touch follow-up, objection handling, and conversion ownership.
• Independently manage prospect pipelines, persist through non-responses, and maintain high-quality engagement while meeting activity and conversion goals.
• Execute consistent multi-touch follow-up strategies to engage prospects and drive conversion outcomes.
• Clearly articulate product and service value propositions while addressing customer questions and objections in real time.
• Schedule and conduct product demos, walkthroughs, consultations, and video meetings where applicable.
• Drive conversations toward successful signup, onboarding, or conversion outcomes.
• Manage multiple prospect conversations simultaneously while prioritizing high-intent opportunities.
• Maintain accurate tracking of outreach activity, pipeline updates, and customer interactions within CRM and communication platforms.
• Identify recurring customer objections, engagement trends, and process gaps to support continuous improvement efforts.
• Collaborate cross-functionally with operations, customer experience, and leadership teams to support acquisition goals.
• Consistently meet or exceed defined outreach, responsiveness, and conversion performance metrics.

Requirements

• Curious and authentic, just like us! #beboldr
• A confident and resilient communicator who thrives in customer-facing and conversion-focused environments
• Highly organized with strong ownership, accountability, and follow-through
• Comfortable navigating ambiguity and adapting communication styles to different customer situations
• Results-oriented with a strong sense of urgency and persistence
• An analytical and critical thinker with strong attention to detail
• Passionate about delivering excellent customer experiences while driving business outcomes
• 2–3+ years of experience in sales (outbound sales), customer acquisition, BDR/SDR, or a similar high-volume role
• Experience managing outbound and/or high-volume customer engagement activities across multiple communication channels
• Strong closing orientation, with confidence on the phone and a track record of driving prospects to commit
• Strong verbal and written communication skills with the ability to influence, persuade, and build customer trust
• Strong knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
• Experience handling objections, navigating challenging customer conversations, and driving conversion outcomes
• Ability to independently manage multiple customer interactions and prioritize effectively in a fast-paced environment
• Strong judgment and problem-solving skills with the ability to adapt approaches based on customer needs
• Experience using CRM systems and customer communication tools
• Strong organizational and time management skills with consistent attention to detail
• Ability to quickly learn products, processes, and customer workflows in an evolving environment
• Experience working toward performance goals, activity metrics, or conversion targets preferred
• Availability to work standard US business hours required
• Experience selling into SMBs or independent business owners, with a clear understanding of their mindset: skeptical of platforms, time-constrained, and quick to disengage without an immediate value proposition
• Hands-on experience with sales engagement and email outreach platforms (e.g. Mixmax, Saleshandy, Apollo, Instantly, Smartlead, or equivalent), including running sequences, managing cadences, and operating an inbox at high volume.
• Comfort with high-volume phone outreach, including a demonstrated history of cold calling at scale
• Track record of hitting and exceeding outbound activity and conversion targets

Tech Stack

• Apollo
• Cloud