Manage and grow strategic relationships with Services retainer customers through structured account management and regular engagement
Drive customer preparedness through education, strategic planning, and optimization of their CrowdStrike Services investment
Coordinate with Sales and Delivery teams to ensure alignment of customer needs with service capabilities
Execute timely account reviews, follow-up documentation, and service scoping
Develop and maintain customer success plans with clear next steps
Contribute to program enhancement initiatives and best practices development
Support team pipeline growth through strategic account expansion

Experience in cybersecurity services, including incident response management, customer success, and or advisory consulting
Proven track record of managing senior-level relationships in technical environments
Strong project coordination capabilities with emphasis on customer service
Excellence in both written and verbal communication
Demonstrated ability to excel in a fast-paced environment with strong workload management skills
including balancing competing priorities while maintaining attention to detail
Clear competency in managing multiple customer relationships simultaneously
An understanding of cybersecurity concepts and incident response considerations

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities

Readiness Services Consultant

Key skills